Maintenance, Janitorial and General Requests

For your convenience, service requests can be placed from your computer over the internet through the web site www.bptenantservices.com. Upon move-in you will be supplied a user name and password to access the site.  Once in, you will follow a user-friendly menu-driven format to inform us of your request.

However, for those without internet access, we ask that you contact the Property Management office between the hours of 8:30 a.m. and 5:00 p.m., Monday through Friday. The building management office is located at Two Reston Overlook, 12021 Sunset Hills Road, in suite 130.  For your convenience, a voice mail system is provided when staff is unavailable to answer the telephone. After 5:00 p.m., please contact Datawatch at (301) 654-3282 and they will contact the after hours engineer.  

After receiving the request from the tenant, the service request is dispatched to the appropriate individual (office staff/building engineer/janitorial, etc.) for action.  After completion of the task, the individual performing the work will comment on the actions taken in our system, and “work complete” the service ticket, to be reviewed and, if no further action or follow-up needed, closed by a member of the office staff. You should receive notification after this action is performed.

Building and janitorial personnel have been specifically instructed only to respond to requests placed through this system, which are reviewed by the office staff. By transmitting all requests through the office staff, we are able to record the nature of each request, the time it was made, and the time the request was fulfilled.  We will also be able to follow up with your contact person, when needed, to insure proper action had been taken.  With this procedure, we will be able to monitor the promptness of our personnel's response to the quality of their work.